Frequently Asked Questions

Yes! We ship to over 25 countries worldwide including the USA, UK, Canada, Australia, UAE, Singapore, and more. International shipping rates are calculated based on destination and package weight. You can see the shipping cost at checkout before completing your purchase. Customs duties and import taxes, if applicable, are the responsibility of the customer.

We offer a hassle-free 7-day return and exchange policy from the date of delivery. Items must be in their original condition with all tags attached, unworn, unaltered, and in the original packaging. To initiate a return, contact our customer support with your order ID and reason for return. Once approved, we'll arrange a free pickup. Refunds are processed within 5-7 business days after we receive the returned item.

Exchanges are easy! Simply contact us within 7 days of delivery with your order details and specify the new color or size you'd like. If the replacement is available, we'll ship it as soon as we receive the original item. If there's a price difference, we'll either charge or refund the balance. You can also exchange for a different product of equal or higher value (paying the difference if applicable).

Once your order is shipped, you'll receive a tracking link via email and SMS. You can also track your order by visiting our Order Tracking page and entering your Order ID and email address. Our tracking system provides real-time updates from dispatch to delivery.

We accept a wide range of payment methods including: Credit/Debit Cards (Visa, MasterCard, American Express, Rupay), UPI (Google Pay, PhonePe, Paytm), Net Banking, Wallets, and Cash on Delivery (COD) for orders up to ₹50,000 within India. All online transactions are secured with 256-bit SSL encryption for your safety.

Absolutely! We use industry-standard 256-bit SSL encryption to protect your personal and payment information. We are PCI-DSS compliant, which means we meet the highest security standards for handling card payments. Your data is never stored on our servers in an unencrypted form. Shop with complete confidence.

Handloom sarees require gentle care to preserve their beauty. We recommend: Dry cleaning for the first wash, gentle hand washing in cold water with mild detergent for subsequent washes, avoiding direct sunlight when drying, storing in a muslin cloth to allow the fabric to breathe, and refolding periodically to prevent permanent creases. Avoid using bleach or harsh chemicals, and never wring the fabric — instead, gently squeeze out excess water.

Every saree is carefully folded and wrapped in acid-free tissue paper, then placed in a signature Chandini Collections box. The box is further protected in a sturdy outer packaging to prevent damage during transit. Premium and bridal orders come in our luxury gift packaging with a dust bag and care instruction card.

Yes, we welcome bulk and wholesale inquiries. Whether you're a retailer, event planner, or looking to purchase sarees for weddings and corporate gifting, we offer attractive pricing for bulk orders. Please contact us at bulk@chandinicollections.com or call +91 98765 43210 with your requirements, and our team will provide a customized quote within 24 hours.

Yes! We offer complimentary gift wrapping on all orders. Simply select the "Gift Wrap" option at checkout and add a personal message. Our luxury gift packaging includes a premium box, ribbon, and a handwritten note card — perfect for gifting to someone special. For an elevated experience, our bridal gift wrapping includes a silk pouch and artisan-made brooch.

Our sarees are typically 5.5 to 6.3 meters (6 to 7 yards) in length, including the blouse piece. The standard width is approximately 1.15 to 1.25 meters (45-48 inches). Specific dimensions are mentioned on each product page. If you need a custom length or have specific draping requirements, please contact us and we'll do our best to accommodate your needs.

No, you can check out as a guest. However, creating an account offers several benefits: order tracking, wishlists, faster checkout, exclusive member offers, and easy access to your order history. You can create an account anytime during checkout or from the login page.

We take quality very seriously, but if you receive a damaged or defective item, please contact us within 48 hours of delivery with photos of the issue. We will arrange an immediate replacement or full refund at no additional cost to you. In most cases, we don't require you to return the damaged item. Your satisfaction is our top priority.