Last Updated: January 15, 2026
Welcome to Chandini Collections. These Terms and Conditions govern your use of our website, products, and services. By accessing or using our website, you agree to be bound by these terms. If you do not agree, please do not use our services.
1. Acceptance of Terms
By creating an account, browsing our website, or placing an order with Chandini Collections, you acknowledge that you have read, understood, and agree to be bound by these Terms and Conditions, along with our Privacy Policy. These terms apply to all visitors, users, and customers. We reserve the right to modify these terms at any time, and continued use of the website constitutes acceptance of any changes.
2. Products & Services
Chandini Collections specializes in authentic Indian handloom sarees and related products. Please note the following:
- All sarees are handcrafted, and minor variations in color, texture, and pattern are natural characteristics of handloom products and not defects.
- Product images on the website are as accurate as possible, but actual colors may vary slightly due to screen settings and photography lighting.
- Each product listing includes detailed descriptions, dimensions, and material information. It is the customer's responsibility to review these details before purchasing.
- We reserve the right to modify, discontinue, or limit the availability of any product without prior notice.
3. Pricing
All prices displayed on the website are in Indian Rupees (INR) and include applicable GST unless otherwise stated. We strive to ensure accuracy in pricing, but errors may occasionally occur:
- If a product is listed at an incorrect price, we reserve the right to cancel the order and issue a full refund.
- Prices are subject to change without notice. However, price changes will not affect orders that have already been confirmed.
- Promotional offers and discounts are valid for a limited period and cannot be combined unless explicitly stated.
- International orders may be subject to additional customs duties, import taxes, or brokerage fees as determined by the destination country.
4. Orders
Placing an order on our website constitutes an offer to purchase the selected products. The following terms apply:
- All orders are subject to availability and confirmation of payment authorization.
- We reserve the right to refuse or cancel any order for any reason, including limitations on quantities available, pricing errors, or suspected fraud.
- An order confirmation email does not constitute acceptance of the order; it merely acknowledges receipt of the order.
- A binding contract is formed only when we dispatch the products and send you a shipping confirmation email.
- Orders cannot be modified or cancelled once they have been dispatched. Please contact us immediately if you need to make changes to a pending order.
5. Shipping
We offer domestic and international shipping as detailed in our Shipping Policy. Key points include:
- Standard domestic shipping (5-7 business days) is free on orders above ₹2,999. Express shipping (3-5 business days) is available for ₹149.
- International shipping takes 10-15 business days and rates are calculated based on destination and weight.
- Delivery timelines are estimates and not guaranteed. We are not responsible for delays caused by shipping carriers or unforeseen circumstances.
- Risk of loss and title for products pass to you upon delivery to the shipping carrier.
6. Returns & Refunds
Our return and refund policies are outlined in our Return Policy. Summary:
- Returns must be initiated within 7 days of delivery.
- Items must be in original condition with all tags, packaging, and accessories intact.
- Refunds are processed within 5-7 business days after the returned item is received and inspected.
- Shipping charges are non-refundable unless the return is due to our error (damaged, defective, or wrong item).
- Certain items, including custom orders, sale items, and items without original tags, are non-returnable.
7. Intellectual Property
All content on this website, including but not limited to text, graphics, logos, images, product descriptions, videos, and software, is the property of Chandini Collections or its content suppliers and is protected by Indian and international copyright, trademark, and intellectual property laws:
- You may not reproduce, distribute, modify, create derivative works of, publicly display, or exploit any content from this website without our prior written consent.
- The Chandini Collections name, logo, and all related marks are registered trademarks of the company.
- Product photographs are owned by Chandini Collections. Unauthorized use of our product images is strictly prohibited.
- User-generated content (reviews, comments) grants us a non-exclusive, royalty-free license to use, modify, and display such content.
8. Limitation of Liability
To the maximum extent permitted by applicable law:
- Chandini Collections shall not be liable for any indirect, incidental, special, consequential, or punitive damages arising from your use of our website or products.
- Our total liability for any claim arising from an order shall not exceed the amount paid for the specific product in question.
- We are not liable for damages resulting from misuse, improper care, or unauthorized alterations of our products.
- We do not guarantee that our website will be error-free, uninterrupted, or free of viruses or other harmful components.
9. Governing Law
These Terms and Conditions are governed by and construed in accordance with the laws of India. Any disputes arising from these terms or your use of our services shall be subject to the exclusive jurisdiction of the courts in Hyderabad, Telangana, India. We encourage you to contact us first to resolve any disputes amicably before pursuing formal legal action.
10. Contact
For questions about these Terms and Conditions, please contact us:
Chandini Collections
123, Jubilee Hills, Hyderabad, Telangana 500033
Email: legal@chandinicollections.com
Phone: +91 98765 43210
