Last Updated: January 15, 2026
At Chandini Collections, we value your trust and are committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website and purchase our products. By using our services, you agree to the practices described in this policy.
1. Information We Collect
We collect information to provide and improve our services. The types of data we collect include:
- Personal Information: Name, email address, phone number, shipping and billing addresses, and payment details when you create an account or make a purchase.
- Account Information: Username, password, order history, wishlist items, and communication preferences when you register for an account.
- Payment Information: Credit/debit card numbers, UPI IDs, and other payment credentials, which are processed through our secure, PCI-compliant payment processors. We do not store complete card numbers on our servers.
- Device & Technical Data: IP address, browser type, operating system, device identifiers, cookies, and usage data collected automatically through cookies and similar technologies.
- Communication Data: Any information you provide when contacting our customer support team, leaving reviews, or participating in surveys.
2. How We Use Your Information
We use the information we collect for the following purposes:
- To process and fulfill your orders, including shipping, delivery, and returns management.
- To create and manage your account and provide personalized shopping experiences.
- To communicate with you about orders, promotions, new products, and important service updates.
- To improve our website, products, and services through analytics and customer feedback.
- To detect and prevent fraud, unauthorized access, and other illegal activities.
- To comply with legal obligations and enforce our terms and conditions.
- To send you marketing communications (only with your consent, which you can withdraw at any time).
3. Cookies & Tracking Technologies
We use cookies and similar technologies to enhance your browsing experience. Cookies are small data files stored on your device that help us:
- Remember your preferences and items in your shopping cart.
- Understand how you use our website to improve functionality.
- Provide personalized product recommendations and targeted advertisements.
- Analyze website traffic and measure the effectiveness of our marketing campaigns.
You can manage cookie preferences through your browser settings. Note that disabling cookies may affect certain features of our website.
4. Data Security
We implement industry-standard security measures to protect your personal information:
- 256-bit SSL encryption for all data transmitted between your browser and our servers.
- PCI-DSS compliant payment processing through trusted third-party providers.
- Regular security audits and vulnerability assessments.
- Restricted access to personal data — only authorized team members with a legitimate need can access it.
- Secure data storage with encrypted databases and regular backups.
While we strive to protect your data, no method of electronic transmission or storage is 100% secure. We encourage you to use strong, unique passwords for your account.
5. Third-Party Services
We may share your information with trusted third parties who assist us in operating our business:
- Payment Processors: Razorpay, Stripe, and other secure payment gateways to process transactions.
- Shipping Partners: Delhivery, BlueDart, DTDC, and international carriers to deliver your orders.
- Analytics Providers: Google Analytics to understand website usage patterns.
- Marketing Platforms: Email marketing services (with your consent) for promotional communications.
These third parties are contractually obligated to protect your data and use it only for the specific services they provide to us.
6. Children's Privacy
Our website and services are not intended for individuals under the age of 18. We do not knowingly collect personal information from children. If we become aware that we have inadvertently collected data from a child under 18, we will take immediate steps to delete that information. If you believe we have collected information from a minor, please contact us immediately.
7. Your Rights
You have the following rights regarding your personal data:
- Access: Request a copy of all personal data we hold about you.
- Correction: Request correction of inaccurate or incomplete data.
- Deletion: Request deletion of your personal data, subject to legal retention requirements.
- Opt-out: Unsubscribe from marketing communications at any time using the link in any email or through your account settings.
- Data Portability: Request your data in a structured, machine-readable format.
To exercise any of these rights, please contact us at privacy@chandinicollections.com.
8. Data Retention
We retain your personal information only for as long as necessary to fulfill the purposes for which it was collected, including to satisfy any legal, accounting, or reporting requirements. Order data is retained for 5 years for tax and legal compliance. Account data is retained until you request deletion.
9. Changes to This Policy
We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. We will notify you of any material changes by posting the updated policy on this page with a revised "Last Updated" date. We encourage you to review this policy periodically.
10. Contact Us
If you have any questions or concerns about this Privacy Policy or our data practices, please contact us:
Chandini Collections
123, Jubilee Hills, Hyderabad, Telangana 500033
Email: privacy@chandinicollections.com
Phone: +91 98765 43210
